With the Support Desk Add-On you can manage and respond to your users' questions, tickets and requests in an efficient and timely manner.
Take a look at some of the add-on features:
- Ability to assign to each of your support desk to a specific customer
- Users can address requests, open tickets to specifically created custom fields, thus reducing the possibility of duplicate inquiries
- Both users & support-desk staff can upload files
- E-mail notifications for every support ticket (& every reply)
- Users can select (& staff can independently assign) the priority level of each ticket: low – standard – high – critical
- Users and staff can filter tickets according to priority
- Support desk staff can close tickets. Users can reopen them at any point.
£100.00 GBP £80.00 GBP