Support Desk

With the Support Desk Add-On you can manage and respond to your users' questions, tickets and requests in an efficient and timely manner.

Take a look at some of the add-on features:

• Ability to assign to each of your support desk to a specific customer
• Users can address requests, open tickets to specifically created custom fields, thus reducing the possibility of duplicate inquiries
• Both users & support-desk staff can upload files
• E-mail notifications for every support ticket (& every reply)
• Users can select (& staff can independently assign) the priority level of each ticket: low – standard – high – critical
• Users and staff can filter tickets according to priority
• Support desk staff can close tickets. Users can reopen them at any point.