Support

Reliable guidance. Helping the business succeed

General
I bought the software. How do I get it?

Go to the Members area, log in and download PHP Pro Bid.

What are the software's requirements?

Go here for the complete list of server requirements.

I'm not technically proficient. Can I install the software myself or do I need your installation service?

We put a lot of effort into making the software easy to install and use. However, if you think it’s beyond your tech skills, there’s always the Same Day Installation (paid feature). And, if after installing it you have any kind of issue, send us an e-mail. We’ll help you as soon as possible.

Can I install a copy of the software for testing/development?

A second copy of the software can be installed for testing/development at no additional cost.

I bought a PHP Pro Bid license. Can I use it on multiple websites?

A PHP Pro Bid license is valid ONLY for a site. If you have multiple businesses, please buy additional licenses.

Something isn't working and/or I don't know how to use the software. How can you help me?

We offer full support for those that bought a license. Please open a support ticket or send us an e-mail.

I want to upload my own business logo. How can I do it?

Log in the Admin Control Panel and change it. It takes a couple of seconds.

What is the "Unbranding" option?

The optional unbranding option allows you to change or remove the visible copyright text on the user end.

I have to change hosting/servers. Do I need to re-purchase the software?

No, you won't need to buy another PHP Pro Bid license. You only need to generate a new activation key from the client area. It's a free service.

Usability
Can I use PHP Pro Bid to list only my items?

Yes, PHP Pro Bid allows you to sell only your items. Users will only be able to purchase items or place bids. If needed you can also grant selling privileges to selected users. Alternatively, the software allows, by default (a la eBay), anyone to list their own items for sale.

Do I need SSL?

No, using a SSL certificate is entirely optional. All payment details are handled securely by the relevant payment processor. However, if you have a SSL certificate installed, you can set your site's URL using https:// rather than http:// from the Site Setup page in the Admin Control Panel.

What about payment options for sold items or site fees?

Most major payment gateways are integrated in PHP Pro Bid. Click here for the full list of payment gateways. If your preferred gateway is not currently supported contact us for integration details.

Is there a limit on the number of users, auctions and items I can have?

No, there is no limit. The software is fully scalable.

Is PHP Pro Bid a mobile first software?

If it's not optimized for mobile it doesn't exist. Check out the live demo to see the software in both mobile and desktop format.

What about localisation?

From the Admin Control Panel you can setup your localisation settings, and also currencies, countries, date display settings, etc.

Customisation & Translation
Is PHP Pro Bid translatable?

The software's default language is English. However, for those interested in non-English markets, we've compiled a Translation Pack that includes the following languages:

  • French
  • German
  • Italian
  • Spanish
  • Portuguese
  • Dutch
  • Danish
  • Russian
  • Chinese (traditional)

You can use any of them for your site.

Can the themes be customised? Can I add my own themes?

Certainly, the included themes can be fully customised. You can also design and install your own custom themes.

Can you customise the software? Do you have ready-made add-ons?

We always do custom work. If you have an idea send us a message and we'll get back with a quote for the project. For add-ons check their dedicated page.

Upgrading
I'm using an older version of PHP Pro Bid. Will I lose my users and items if I upgrade?

If running an older version of PHP Pro Bid you can quickly and easily upgrade to V8. If you're using v6 there's an upgrade tool that will convert all your existing data. After that you would need to install all available versions incrementally: install v7.10 and then upgrade to v8.

My question is not listed
Have a question and can't find the answer here?

Contact us and we'll respond to it as soon as possible.