All PHP Pro Bid clients are fully covered by our service and support agreement. Support is accessible via both support desk and email.

Support Desk Procedure

To receive the promptest level of support we recommend using our online support desk. To submit your support request:-

  • Access the Support Desk section - you will be required to log in first
  • Click on the "Create A Ticket" button
  • Select the priority level for your ticket (ranging from Critical to Low)
  • Enter your support request details including any error messages or as much information as available
  • Click on the "Submit" button to complete your support request

Once submitted your ticket will be lodged awaiting review and response from support staff. You can track the status of your support request on the home page of the support desk. You can also update your request at any time as well as post responses to updates from support staff.