The User Verification module ensures that users provides accurate information regarding their identity. The personal information provided will be checked for accuracy. In addition, admins can also set up a onetime or recurring verification fee.


Enable, from the Registration & Verification menu (Admin Interface -> Settings -> User Settings -> Registration & Verification), the User Verification feature that will survey and validate users according to the information they provide.

Important: When User Verification is disabled, the admin can set user status to verified from the Users Management menu (Admin Interface -> Users -> Site Users).

Additional Features
Mandatory for Selling

If enabled, users must be verified before being allowed to list items.

Mandatory for Buying

If enabled, users must be verified in order to bid or purchase listed items.

Require Address Registration

If enabled, users have to complete the Address Registration step for their status to be set to verified.

Verification Fee

The admin sets a one time or recurring verification fee. To set up a one time verification fee, enter 0 in the 'recurring every...days' field.

Refund Verification Fee

If enabled, the verification fee will be credited to the user's account after payment. The account must run in Account Mode for the payment to be credited.


Complete the steps described in the Registration page and click the email verification link.

Important: If you login before verifying the email address you will see the following message:

Log in and Get Verified:

The User Verification screen will display the Current Status (verified or not verified) together with a list verification benefits. Scroll to the Get Verified button:

Next, pay the Verification Fee (if enabled):

The final screen will display a payment confirmation message together with the expiration date of the 'Verified' status:

  Users can check their status from the User Verification section (Home -> Members Area -> My Account -> User Verification):

  • Users cannot verify the accounts themselves.
  • When enabling User Verification, new users will have to provide a physical address.