By encouraging inquiries and reviews, and making such conversations available on the product page, the Messaging module wants to create an additional layer of trust between sellers and buyers. It ensures the selling only of quality products and further enhance the online reputation of an online store.
From the Users Messaging menu (Admin Interface ->Settings -> Site Settings -> Users Messaging) users can:
Enable Public Questions
If enabled allows posting of public questions on listings pages.
Note: By default, listings will allow only private questions.
When the feature is enabled, each seller can still allow (or not) public questions. Go to the Global Settings menu (Home -> Members Area -> Selling -> Seller Tools -> Global Settings) and enable the feature:
Accept Public Questions
If enabled allows site visitors to post public questions on your listings.
Buyers can contact sellers before purchasing items. In the item description page, find (scroll down the page) the Questions & Answers menu:
Questions & Answers features:
Read private messages from the Inbox (Home -> Members Area -> Messages -> Inbox):
Open message and reply:
Archive messages for future reference. They will be automatically displayed in the Archive(Home -> Members Area -> Messages -> Archive ) section.
Post Sale Questions
Even after completing a transaction sellers (or buyers) can send updates or follow-up questions from the My Sales (Home -> Members Area -> Selling -> My Sales) menu. Select an invoice and open Message Board:
Send a message:
The admin can also contact registered users (Admin Interface -> Users). Select a user and click on the Send Message to User popup:
Next, complete the required fields and send the message: