1. Home
2. Documentation
3. Accounting
4. Refund Requests

If, for various reasons, a transaction does not go through or, users can request the refund of the sale fee.

Configuration

From the Sale Transaction Fee Refunds menu (Admin Control Panel -> Settings -> Listings Settings -> Auctions & Products -> Sale Transaction Fee Refunds):

Enable Sale Transaction Fee Refunds

If enabled allows users to request the refund of the sale transaction fee.

Note: Refunded amounts will be credited to the user's account balance.

Additional Feature

Interval

Set the interval when the user can request the refund of a sale transaction fee.

Note: Leave both fields empty if not wishing to set an interval.

Usage

Claim a refund from the Account History section (Home -> Members Area -> My Account -> Account History):

Confirm the option:

The final screen will display the following message:

The admin, from the Accounting (Tools -> Accounting) menu can accept or decline the request:

When accepting the admin will have to confirm the decision:

If accepted, the page will display the following message:

If rejected, the page will display the following message: