If, for various reasons, a transaction does not go through or, users can request the refund of the sale fee.
From the Sale Transaction Fee Refunds menu (Admin Interface -> Settings -> Listings Settings -> Auctions & Products -> Sale Transaction Fee Refunds):
Enable Sale Transaction Fee Refunds
If enabled allows users to request the refund of the sale transaction fee.
Note: Refunded amounts will be credited to the user's account balance.
Set the interval when the user can request the refund of a sale transaction fee.
Note: Leave both fields empty if not wishing to set an interval.
Claim a refund from the Account History section (Home -> Members Area -> My Account -> Account History):
Next, admins will have to decide whether to accept (or not) the request
After receiving the request the admin can accept or refuse to refund the sale fee (Tools -> Accounting):
If accepted, the page will display the following message:
If rejected, the page will display the following message: